Recently in Hartford, KY, we had the opportunity to demonstrate how we live up to our mission of delivering a remarkable experience, coupled with a reliable, long-lasting solution to one homeowner’s concrete problems. The heart of this story is about how we turned a homeowner’s concern into relief and satisfaction. The homeowner reached out to us after noticing uneven concrete around their property. The process began smoothly, with our Customer Care team promptly scheduling an initial visit. A System Design Specialist then thoroughly inspected the site, before diagnosing the problem areas and proposing a tailored solution—a combination of our cutting-edge PolyLevel and NexusPro products—to address both the uneven surface and seal the cracks waterproof effectively. Our dedicated crew proceeded with the installation, showcasing professionalism that goes beyond just technical expertise. Applying PolyLevel involved carefully lifting and leveling the slabs to their original position, ensuring everything was perfectly aligned with precision. NexusPro was then used to fill and seal the cracks, preventing future water intrusion that could lead to similar issues. What makes this job memorable wasn’t just the application of our premier products but the appreciation for how clean and undisturbed the site was upon completion. The homeowner was not only impressed by the prompt and efficient fix but also touched by the respect and tidiness the crew maintained throughout the project. This job stands as another testament to how we prioritize both the technical and human elements of home services at TFS, ensuring our solutions are not just effective but are deployed with genuine care and professionalism.
“Had a field visit on a Friday where I signed a contract. The work was done the following Tuesday, as stated on the contract. The work crew arrived on time and kept me informed throughout the project. The work was completed within the time allotted. The crew and its leader were very knowledgeable and helpful. They cleaned up the job site and it was a pleasure working with these professionals.” – Jon L.
If you are in need of concrete repair in Hartford, Kentucky give us a call today at (844) 468-4674 or contact us here to schedule a free estimate with us.
