At TFS, we recently had the pleasure of helping a homeowner in Louisville, KY who was struggling with uneven concrete in their backyard— a trip hazard that made enjoying their outdoor space difficult. PolyLevel, our go-to solution for concrete problems, was at the center of our action plan, offering a reliable and long-lasting fix to their problem. The journey to a safer, more enjoyable backyard began when the homeowner reached out to our Customer Care team, concerned about the safety of their uneven concrete. Our established process kicked in seamlessly. A System Design Specialist promptly visited the home, assessed the area, and recommended PolyLevel as the ideal solution. This is where the expertise of Kyle and Hunter, two of our committed installers, really showed. They not only focused on the crucial technical aspects of leveling the concrete with PolyLevel but were also keen on answering all the homeowner’s questions. Their professionalism ensured everything was perfectly level, erasing those troublesome trip hazards that had plagued the backyard for too long. Eye for detail doesn’t stop at solving the problem; cleanup is a key part of our service promise. Our crew left the yard spotless, a testament to our mission of delivering a remarkable customer experience every step of the way. The homeowner’s satisfaction reflects our core mission. Not only did we turn their backyard into a safe, enjoyable space, but we also left them totally satisfied with the peace of mind that their outdoor area was in the best hands from start to finish. Their problem was our challenge, and turning it into a solution was our reward.
“Kyle and Hunter did a wonderful job. They took the time to answer all my questions. Everything is level and there are no trip hazards anymore. They cleaned up well and I was totally satisfied.” – Lee R.
If you are in need of concrete repair at your home in Louisville, KY give us a call at (844) 468-4674 or contact us here to schedule a free estimate.
