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Diane K. | Prospect, KY Testimonial | Concrete Repair

Recently, a homeowner in Prospect, KY, faced a dilemma that’s all too common: their homeowners insurance company notified them of the need to fix several sections of their sinking sidewalk before their insurance could be renewed. This was no small matter, as unresolved, it could lead to a series of financial and safety issues down the line. The homeowner had heard of TFS through a commercial and after some consideration, decided to reach out to us for a possible solution. Upon receiving the call, our Customer Care team quickly scheduled a home inspection to assess the issue firsthand. Brian Simmons, one of our System Design Specialists, arrived on scene to evaluate the situation. He attentively listened to the homeowner’s concerns, offering three carefully considered repair options that aligned with both the project needs and the homeowner’s budget. After speaking with Brian, the homeowner felt reassured, appreciating his professionalism, fairness, and promptness in addressing their problem. The accepted solution involved two of our premier products, PolyLevel and NexusPro, known for their reliability in concrete repair jobs. Chad and Jonathan, our dedicated crew members, embarked on the task, facing a minor setback due to an unforeseen thunderstorm. They quickly rescheduled, ensuring the project’s timely completion later that week. The homeowner was impressed not only by the efficiency of the work done, but also by the team’s professionalism and the cleanliness of the project site following completion. The successful turnaround of a sinking sidewalk problem to a safe, flat, and visually pleasing one stands as a testament to TFS’s commitment to providing remarkable customer experiences. By implementing effective, durable solutions and demonstrating genuine professional care from start to finish, satisfaction and relief replaced the homeowner’s initial concern.

“I was told by my insurance company that I had to fix a few sections of my sidewalk that was sinking, before they would renew my homeowners insurance. I had recently seen a commercial for TFS on one of my streaming apps. I saw them at a home show about a week after that and called for an estimate. Brian Simmons came out and went through a few scenarios for me and gave me an estimate for 3 different options. He was fair, professional and on time. I was treated with respect and felt comfortable with his approach. The day came for the repairs and Chad and Jonathan came out to do it, but unfortunately it began to thunderstorm so they had to postpone. They immediately rescheduled for the same week. I was fascinated by the procedure and Chad and Jonathan were prompt, professional and were a pleasure to work with. I would highly recommend TFS for any job. They did what was needed and made me feel comfortable with the entire process. Thank you for your affordability, your professionalism and attention to detail. I will use you again!” – Diane K. 

If you are in need of concrete repair at your home in Prospect, KY give us a call at (844) 468-4674 to schedule a free estimate or contact us here to learn more about our services.

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