When a homeowner in Louisville, KY, noticed unsettling issues with their garage floor, which was sinking unevenly and allowing water intrusion under the garage door, they knew it was time to call in the professionals. Having heard that TFS goes above and beyond to ensure our customer’s satisfaction, they reached out to us for help. Our approach to solving such a problem is systematic and customer-focused. After the initial contact, our Customer Care team swung into action by scheduling an in-depth home inspection. It was our highly skilled System Design Specialist who visited the home, conducted a detailed evaluation, and laid out a clear plan to address the garage floor’s uneven settling. The recommended solution? Our innovative PolyLevel product—a top-notch concrete repair technology known for its durability and effectiveness. Despite our team’s efforts to initially lift and level the garage floor, the first try didn’t meet either our standards or the expectations of the homeowner. Their dissatisfaction was our top concern, so we were back to the drawing board in no time. Understanding the unique challenge posed by the flooring, we soon returned with a seasoned team led directly by our production manager. The experience and insight of our returning team members made all the difference, applying the PolyLevel solution with precision expertise. Though achieving perfection in leveling was confined by physical limitations, the subsequent intervention notably reduced the water leakage issue, practically addressing the homeowner’s primary concern. For us at TFS, it’s not only about fixing homes but fixing them the right way, warranting that the solutions we apply are durable and faithfully serve our customers and their homes.
“TFS will truly go beyond and make sure you are happy with their work. I had to level out my garage floor, which was settling in a funny way. First attempt, I was not happy with how much lift and how un-level it still was. However, the techs came up with a plan and came back a few days later with their manager and some more experienced techs. The floor would not go back to perfect level, but it did solve the issue I was having with water coming in under the garage door lip. I am very happy with their client care. I appreciate their time and effort making sure this job was done correctly.” – Anthony R.
If you are in need of Concrete repair in Louisville, KY give us a call at (844) 468-4674 or contact us here to schedule a free estimate.