Recently, a homeowner in Louisville, KY, reached out to us with a concrete problem that’s all too familiar to many homeowner’s —the unpleasant feeling every time they stepped onto their cracked and uneven sidewalk. With concerns about the safety and appearance of their property, they were eager for a reliable and lasting solution. Upon their initial call, our friendly Customer Care team set up a convenient time for our System Design Specialist to visit their home. This visit is more than just a simple meet-and-great; it’s about thoroughly understanding the situation. The homeowner was guided through our diagnosis process, with a detailed explanation of the causes behind their sidewalk troubles and an intro to the dynamic duo of products we were going to use to correct it—PolyLevel and NexusPro. Once everyone was on the same page, it was go time. Kyle and Hunter, our dedicated foreman and installer were precisely on schedule, signaling the start of what was promised to be a smooth and efficient remedy. Their punctuality and preparation were matched by their execution; explaining every step of our process to the homeowner and setting clear expectations. PolyLevel was expertly injected to tackle the uneven segments of the sidewalk by stabilizing and raising the concrete, restoring it to its proper level. NexusPro was the perfect follow-up, sealing up the cracks and joints, not only further securing the structure but also beautifying the appearance of the concrete. By the end of our service, the sidewalk wasn’t just looking great; it was structured for longevity and safety, mirroring the relief and satisfaction of the homeowner.
“A very nice experience with Kyle and Hunter this morning. They were on time with plenty of notice ahead of their arrival. They explained everything to me and what the expectation was, and they delivered! My sidewalk looks great. Thanks!” – Ada R.
If you are in need of our concrete lifting services, give us a call at (844) 468-4674 or contact us here to schedule a free estimate.
